Refund policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you can cancel your software subscription at any time. Once you cancel, you can still use the software until the end of your licensing period.

Refund requirements

The following criteria must be met to qualify for a refund:

  • Software malfunctions or doesn’t work as described

If the conditions listed above are not met, we reserve the right not to issue a refund. It’s important to keep in mind that there is often a difference between a service that doesn’t work and a situation where you are receiving an error message. Error messages could be related to an incorrect setup, configuration or software and as a result, the service is not working.

Contacting us

If you would like to contact us concerning any matter relating to this Refund Policy, you may do so by sending an email to

This document was last updated on July 29, 2022